Privacy Policy

Introduction

Starluck Flowers ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order.

Information We Collect

Personal Information

When you place an order, we collect:

• Your name, email address, and phone number
• Billing address and payment information
• Recipient name and delivery address
• Gift messages and special instructions

Automatically Collected Information

When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, and browsing behavior.

How We Use Your Information

• Process and fulfill your orders
• Send order confirmations and delivery updates
• Respond to customer service requests
• Send promotional emails (with your consent)
• Improve our website and services
• Prevent fraud and enhance security

Information Sharing

We do not sell your personal information. We may share your information with:

• Delivery partners to fulfill your orders
• Payment processors to process transactions
• Service providers who assist our operations
• Law enforcement when required by law

Payment Security

All payment transactions are processed through Authorize.Net, a PCI-compliant payment processor. We do not store your complete credit card information on our servers.

Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookies through your browser settings.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Request data portability

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.