Question 1

How do you handle deliveries to large medical campuses and gated residential areas?

Accepted Answer

Provide the specific department and room number for deliveries to the central medical campus to ensure the driver passes the main information desk. For residential estates in gated communities, enter the gate code or a contact phone number at checkout. These details allow the driver to navigate security checkpoints without returning the order to the shop.

Question 2

Are flowers delivered in a box or by hand?

Accepted Answer

Every arrangement is hand-delivered by a driver rather than sent through a shipping service. For homes with long driveways or sprawling suburban layouts, the driver will walk the flowers to the front door or a designated side entrance. Clear instructions on where to park or leave items helps the driver avoid delays on properties with restricted access.

Question 3

What happens if the recipient is not home or a flower is out of stock?

Accepted Answer

If a resident is away, the driver will leave the arrangement in a secure, shaded spot on the porch or with a neighbor if the house is in a high-traffic area. If a specific stem is unavailable, we replace it with a fresh flower of the same value and color to keep the arrangement at its full size. Providing the recipient's phone number helps the driver coordinate entry if they encounter a locked gate or a secured office entrance.

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